Front Desk Compliance Specialist - Affordable Housing

TREK Development Group • Pittsburgh, PA

5d • Onsite

About The Position

TREK Development Group is seeking an engaged and passionate Front Desk Compliance Specialist for East Hills, a property with 313 units. This role supports the daily operations of affordable housing communities and serves as the first point of contact for residents, applicants, visitors, and partners. The specialist provides critical administrative and compliance support to the property management team, taking pride in the community and motivating others through supporting staff and residents.

Requirements

• Minimum one year of experience in affordable housing, property management, or housing compliance administration required.
• Demonstrated experience with HUD and/or LIHTC affordable housing programs.
• Working knowledge of EIV (Enterprise Income Verification).
• Experience with resident certifications and recertifications.
• Strong computer proficiency, including Microsoft Office Suite.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to maintain confidentiality and handle sensitive information.
• Ability to successfully complete required background screenings.
• Knowledge of affordable housing compliance regulations and documentation requirements.
• Strong customer service and interpersonal skills.
• Excellent organizational and time-management abilities.
• Ability to manage multiple priorities and deadlines.
• Ability to work independently and collaboratively within a team environment.
• Professional appearance and demeanor.

Nice To Haves

• Experience with HUD Section 8, Project-Based Section 8, LIHTC, HOME, PHARE, RAD, Public Housing, or mixed-income housing programs preferred.
• Experience with property management software such as Yardi, OneSite, RealPage, ResMan, MRI, AppFolio, or similar platforms preferred.
• Experience preparing files for Management and Occupancy Reviews (MORs), agency audits, and investor reviews preferred.

Responsibilities

• Serve as the primary point of contact for residents, applicants, visitors, vendors, and community partners.
• Answer and direct incoming telephone calls, emails, and walk-in inquiries in a professional and courteous manner.
• Greet visitors and maintain a welcoming office environment.
• Process incoming and outgoing mail and deliveries.
• Maintain office filing systems, resident records, and administrative documents.
• Schedule appointments and assist with resident meetings and interviews.
• Prepare correspondence, notices, reports, and other administrative documents.
• Assist with data entry and maintenance of property management software systems.
• Support property management staff with daily operational activities and special projects.
• Assist with resident certifications, annual recertifications, interim recertifications, and move-in documentation.
• Review resident files for completeness, accuracy, and compliance with program requirements.
• Verify signatures and completeness of resident files upon return to the office.
• Assist in preparing files for agency, investor, lender, and management reviews.
• Assist in Maintaining organized resident files in accordance with HUD, LIHTC, and company requirements.
• Support management in addressing file deficiencies and compliance findings.
• Ensure confidential handling of resident information and documentation.
• Assist with Reviewing EIV reports and assist with discrepancies follow-up.
• Assist with verification processing.
• Support compliance with HUD regulations, handbooks, notices, and guidance.
• Respond to residents’ questions and requests professionally and promptly.
• Assist residents with applications, forms, certifications, and general inquiries.
• Support resident retention efforts through positive and respectful interactions.
• Maintain confidentiality and professionalism when handling sensitive resident matters.
• Help foster a positive community atmosphere consistent with company values.
• Maintain accurate resident and applicant records in RealPage.
• Assist with occupancy reporting, waitlist administration, and application tracking.
• Generate reports as requested by management.
• Support electronic and paper file management systems.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed