Front Desk Clerk
JOHNSON HOSPITALITY LLC•Los Altos, CA
•$22 - $22•Onsite
About The Position
Responsible for handling the requests and transactions of the hotel guests, and coordinating with the other departments as necessary, while providing outstanding guest service.
Requirements
- Must be able to lift, push, and pull a minimum of 50 pounds.
Responsibilities
- Check guests in and out of the hotel. Make future reservations when necessary
- Post valet charges and other miscellaneous charges to guest accounts
- Administer hotel guest payment policies
- Handle hotel phone system, transfer calls. Take messages for guests as well as hotel staff
- Take, modify and cancel guest reservations, inputting same into PMS, noting any special requests
- Assist in the verification, balancing and revenue maximization of hotel's room availability
- Coordinate with other departments to fulfill guest special requests
- Communicate hotel facilities and services to guests at check-in
- Always have a friendly and welcoming demeanor when interacting with our guests over the phone and in person
- Use the L.E.A.R.N Model for all guest recovery incidents that occur (Listen, Empathize, Apologize, React, Notify)
- Answer guest questions regarding local area facilities
- Responsible for shift cash transactions
- Responsible for following hotel’s cash handling procedures
- Responsible for maintaining hotel key security system
- Responsible for the proper administration of key control for issued keys
- Responsible for the proper administration of keys left by guests.
- Administer guest safe deposit boxes
- Fill out maintenance work orders and deliver to supervisor/manager or designated area in a timely manner
- Responsible for knowing all hotel emergency procedures
- Follow all hotel safety guidelines and requirements
- Responsible for following all hotel quality assurance standards for department
- Bring all lost and found items to the supervisor’s or manager’s office for logging and storage
- Accommodate guest special requests courteously
- Answer guest questions regarding hotel and local area facilities
- Inform housekeeping of vacant dirty suites as they become available upon checkout
- Update room status as housekeeping notifies the desk of changes
- Read and communicate clearly
- Distribute mail to guest boxes as well as to hotel staff
- Notify Supervisor, Operations Manager, AGM or General Manager of any problems with front desk supplies and/or equipment
- Maintain an inventory of special guest service items such as roll-aways, cribs, irons, etc.
- Track status of guestrooms used for tours and status of guestrooms in maintenance
- Notify housekeeping and maintenance of any reported problems with guestrooms or grounds
- Carry out any reasonable request by management that I am capable of performing
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
