Front Desk Clerk

Hilton Grand Vacations • Miami Beach, FL

6d • Onsite

About The Position

In search of an individual with a friendly personality, who enjoys greeting guests first and sharing with them all the lively amenities to enjoy at our resort. As a Front Desk Clerk you would be responsible for performing your position's responsibilities and driving company success through performing the following duties to the highest standards.

Requirements

• High School Graduate or Equivalent
• Bilingual English/Spanish
• Excellent interpersonal skills to communicate both verbally and in writing with guests, owners and co-workers, and full comprehension job assignments.
• Have open availability to adjust to schedule changes and cover shifts on short notice in order to meet business demands.
• Ability to multi-task responsibilities and prioritize duties to organizational demands.
• Prior customer service, cash handling and data entry experience required.

Nice To Haves

• Prior Hospitality, Front Desk or relevant work history or related experience.

Responsibilities

• Ensures that every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests.
• Accurately input information into the computerized reservations' system to update and maintain records.
• Access reservation system to resolve unit availability and assists guests with reservations or changes as required.
• Generate invoices and collects monies due through the rental program and through merchandise sales.
• Maintains safety deposit boxes.
• Complete housekeeping and maintenance requests or work orders and contacts accurate departmental personnel.
• Prepares and consistently restocks the front desk with supplies including preparing arrival packets.
• Provides information on area attractions and resort amenities.
• Type correspondence and reports for management as needed.

Benefits

• Day 1 Health Benefits Eligibility: Excellent health care options, including medical, dental, and vision
• Recognition Programs and Rewards
• Travel Discounts Program
• Outstanding Paid Vacation Program and Paid Sick Days
• Employee Assistance Program that supports your physical and mental wellbeing
• 401(k) program with company match
• Tuition reimbursement programs
• Employee Stock purchase program
• Numerous learning and advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED