Front Desk Clerk

LIVINN HOTELS LTD•Fridley, MN

44d•Onsite

About The Position

LivINN Hotels is seeking a Front Desk Clerk/Night Auditor to operate the front desk and assist guests with inquiries and other needs during registration, stay, and checkout. This role requires managing front desk operations efficiently, welcoming guests warmly, and maintaining knowledge of hotel policies, local area, and offerings. The position also involves ensuring the lobby is neat, handling laundry responsibilities, and performing night audit duties such as balancing cash drawers, processing credit card settlements, and handling reservations. The ideal candidate will be professional, agile, and committed to providing exceptional guest experiences.

Requirements

Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills, including dealing with difficult and rude patrons.
Excellent organizational skills and attention to detail.
Familiarity with local areas with the ability to provide directions and maps to local attractions and destinations.
High school diploma or equivalency preferred.
Must be able to pass background check.
Prolonged periods of standing at the front desk and folding laundry.
Must be able to lift up to 50 pounds at times.
Willingness to work varying shift lengths depending on seasonal demands.

Responsibilities

Operate the front desk and assist guests with inquiries and other needs during registration, stay, and checkout.
Manage the operations of the front desk, ensuring minimal time is required for check-in and checkout.
Welcome all guests warmly and professionally.
Answer reservation inquiry phone calls using the “Magic Formula”.
Treat requests with professionalism, tact, and a courteous manner.
Ensure the lobby and shared areas are neat and orderly.
Maintain knowledge of hotel policies including room rates, discounts, special offerings, and community events.
Maintain knowledge of upcoming events, local area, and hotel offerings.
Perform other related duties as assigned.
Attend meetings and training courses as required.
Maintain proper dress code and personal hygiene as listed in Company Guidelines.
Complete shift duties according to checklist.
Complete responsibility for laundry, including cleaning sheets, towels, blankets, and bedspreads.
Accurately balance assigned cash drawer at the end of the shift.
Process credit card settlement at daily (Night Audit).
Process no-show reservations (Night Audit).
Process audit (Night Audit).
Process Cash Sheets (Night Audit).
Ensure prompt delivery of final bills to guests.