Front Desk Clerk

DelMonte Hotel Group•Beachwood, OH

8d•Onsite

About The Position

We are currently seeking experienced and driven candidates to serve as a Front Desk Clerk for the AC Hotel Cleveland Beachwood, a lifestyle brand hotel located in Pinecrest, Cleveland's newest mixed-use district in Orange Village, Ohio. AC Hotels are defined by their Spanish roots, European soul, and global mindset, with a belief that attention to detail is the greatest form of generosity. We are looking for cultural innovators who have inner creativity and a love for art, design, and culture. We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Become part of our family and see why so many of our associates have made DelMonte Hotel Group their career home.

Requirements

Self-motivated Front Desk Clerk with a strong work ethic and a drive to exceed expectations.
Excellent communication skills.
Passionate about the guest service experience.
An eye for detail.
1 to 3 months related experience; High school diploma or general education degree (GED); or equivalent combination of education and experience.
Solid organizational, time-management and prioritization skills.
Exceptional customer service skills.
Ability to multi-task in a fast-paced environment.
Basic computer and administrative skills.
Availability to work a flexible schedule.
Maintain a valid Driver’s License from the state which you reside with no major violations.

Responsibilities

Greet, register, and assign rooms to guests.
Answer telephone.
Post charges (i.e. room, food, telephone), compute bill, collect payment, and make change for guests.
Make and confirm reservations.
Monitor room availability, Block rooms.
Program wake-up calls.
Handle guest mail and messages.
Perform check-out services.
Open and close shifts making cash drops as necessary.
Maintain market stock and coffee area as needed.
Provide guests with information pertaining to available services and hours of the hotel, i.e. restaurant, pool, lounge.
Provide guests with directions and information regarding the local area.
Provide information pertaining to hours and available services of the hotel, i.e. restaurant, lounge, room service.
Ensure the cleanliness of the Front office, lobby and surrounding areas.
Assist in checking all fixtures, equipment and conditions (lights, music, heating/cooling, furniture, wallpaper, etc.) for proper operations, settings and maintenance. Report deficiencies.