Front Desk Clerk - Full Time; 7625-704-N

Catholic Charities Brooklyn and Queens•New York, NY

1d•Onsite

About The Position

The Front Desk Clerk/Desk Crisis Counselor is responsible for the overall safety and security of tenants, along with the coordination of general office services in collaboration with the on-site Property Management team. The Front Desk Clerk/Desk Crisis Counselor participates in the program goal of providing support for tenants through active engagement with tenants during their scheduled shift times, and referral to appropriate program support services. The Front Desk Clerk/Desk Crisis Counselor also works as an integral member of the on-site property management team to ensure affordable housing is provided and maintained for tenants who live in program apartments. As the first person to greet all visitors to the building, the hospitality of the Front Desk Clerk/Desk Crisis Counselor represents the mission and professional work of Catholic Charities, Brooklyn & Queens.

Requirements

HS Diploma/ GED preferred.
Associates Degree or Technical certification preferred.
Ability to maintain confidentiality.
Clerical experience, which includes data entry and basic accounting required.
Computer literate with knowledge of MS Word, Excel, PowerPoint, & Outlook.
Knowledge of Realpage or similar housing management system a plus
Excellent organizational, time management & interpersonal skills.
Excellent written and verbal communications skills.
Bi-lingual Spanish, a plus.
Ability to work flexible hours and days – including weekends/evenings/holidays according to needs of a 24/7 program, to work evening hours as assigned.
Able to lift up to 10 pounds.
Able to meet with residents and/or staff throughout facilities.
Able to travel to multiple locations as needed.

Nice To Haves

Knowledge of Realpage or similar housing management system a plus
Bi-lingual Spanish, a plus.

Responsibilities

Respond to safety and security concerns identified by tenants or through direct observation (including medical and/or behavioral emergencies) and requesting or directing emergency services as appropriate or as needed.
Maintain the environment of the facility safely and securely, including monitoring video surveillance cameras and conducting building walk-throughs to assess the physical environment, and ensure the well-being of residents. Secure indoor areas.
Log all incidents and assist tenants in completing incident reporting forms as appropriate.
Actively engage tenants in conversation in order to promote socialization and integration in the building and community.
Guide tenants to appropriate social services staff for intervention and/or the appropriate support.
Identify all guests and visitors; ensure signatures for guests who sign in and out.
Write incident reports and other communications as required by agency and funding sources.
Provide tenants with management correspondence including rent receipts and renewal notices.
Maintain and coordinate general office services in a professional and courteous manner.
Answering all calls in a courteous manner.
Set up, organize, and maintain confidential files and agency documents, as directed by Program Service Coordinator.
Bookkeeping duties including preparing and requesting POs and Invoicing for timely submission to accounts payable for paying program bills.
Assist with filing and charting of all records located under the Program Services Coordinator’s purview
In absence of maintenance staff perform light maintenance and housekeeping skills, such as maintaining front desk and lobby area as clean and presentable.
Performs other duties, consistent with the goals and objectives of the program, as assigned by the Director or Assistant Director for Supportive Housing.