Front Desk Clerk - Full Time

Hilton Grand Vacations•Palm Desert, CA

12h•Onsite

About The Position

Join the team at the Hilton Grand Vacations Club Palm Desert. As a Front Desk Clerk, you will be responsible for performing duties to the highest standards, ensuring every interaction with owners or guests is a positive and memorable experience, from check-in/out to responding to requests. Hilton Grand Vacations is a leader in the vacation ownership industry, committed to innovation, quality, and growth. The company prides itself on its Team Members, fostering an inclusive culture of belonging and delivering memorable experiences for Members and Guests. HGV has been recognized for its work-life balance and family-friendly benefits, earning accolades for the dedication of its Team Members across resorts, call centers, and corporate offices. The role is essential in creating a beautiful atmosphere and delivering a warm, friendly spirit to ensure special interactions and lifetime memories for guests.

Requirements

Proficient English language/interpersonal skills with the ability to communicate both verbally and in writing.
A courteous, professional attitude and presentation needs to prevail when handling upset guests and difficult situations.
Flexibility to adapt to schedule changes and cover shifts on short notice to meet business demands.
Ability to multi-task responsibilities and prioritize duties to meet organizational deadlines and demands.
6 months Customer Service Experience.

Nice To Haves

Front Desk/Guest Services Agent
Cash/credit card transactions
Resort Hospitality or related industry

Responsibilities

Ensures that every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests.
Inputs information into the computerized reservations' system to update and maintain records.
Accesses reservation system to resolve unit availability and assists guests with reservations or changes as the need arises.
Generates invoices and collects monies due through the rental program and through merchandise sales.
Maintains safety deposit boxes.
Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel.
Prepares and consistently restocks the front desk with supplies including preparing arrival packets.
Provides information on area attractions and resort amenities.
Type correspondence and reports for management as needed.