Front Desk Clerk - Capital Hotel - Little Rock, AR

Concord Hospitality Enterprises • Little Rock, AR

12d • $16 - $18 • Onsite

About The Position

As a Front Desk Clerk or Guest Services Clerk at Concord Hospitality, you will be at the hub of guest interaction, creating memorable experiences from arrival to departure. A proactive, responsive, and caring approach helps guests feel welcomed and supported throughout their stay. The position suits someone who enjoys engaging with others, has a winning personality, and takes pride in delivering exceptional service.

Requirements

• Strong interpersonal and communication skills.
• Ability to multitask and remain professional in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.

Nice To Haves

• High school diploma or equivalent preferred.
• Prior hospitality or customer service experience is a plus.

Responsibilities

• Assist guests efficiently, courteously, and professionally at all times.
• Maintain a high level of service and hospitality standards.
• Promptly address guest concerns and ensure satisfaction in a timely manner.
• Post guest charges, collect payments, and follow cash handling procedures.
• Handle guest mail and messages with respect for privacy and professionalism.
• Stay knowledgeable about the hotel brand, travel programs, and special offers.
• Communicate guest feedback effectively to departments and management.
• Respond quickly to calls, lobby visitors, and team members needing assistance.
• Maintain full knowledge of hotel safety and emergency procedures.

Benefits

• Competitive wages.
• Medical, dental, and vision insurance.
• Life insurance and short- and long-term disability options.
• 401(k) program with company match.
• Tuition assistance.
• Discounted room rates at Concord-managed hotels.
• Training, development, and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED