Front Desk Clerk- 2nd Shift

Indus Hotel Corp•Columbus, OH

7d•$15 - $17•Onsite

About The Position

This position is for a 2nd shift front desk agent, primarily working from 3pm to 11pm. The role involves servicing hotel guests by greeting them, performing transactions, answering the telephone, and operating front office equipment to ensure high-quality guest relations. The Front Desk Clerk will effectively support the Front Office Supervisor, control and manage all front office operations, and strive to exceed company standards for guest satisfaction.

Requirements

Customer services experience/hotel front desk experience preferred.
Excellent interpersonal/communication and customer service skills.
Proficiency of English Language for understanding business letters, memos, customer interaction, presentations, demonstrations, employee direction, audits etc.
Must wear uniform.
Must comply with hotel and brand standards.
Ensures compliance of all company policies and procedures.
Have good understanding of PMS system.
Be willing to work any shift and fill in when other associates are not able to work.
Continue working until the next shift arrives.
Must embrace the Mission, Values and Vision of Indus.
Maintain personal cleanliness.

Nice To Haves

Customer services experience/hotel front desk experience preferred.

Responsibilities

Assists in maximization of revenue goals through up selling and down selling according to occupancy, rates and competitors.
Efficiently coordinates daily arrivals and departures including special requests.
Follow hotel’s cash handling procedures.
Keeping front office neat and organized and communicating daily activities to appropriate departments.
Seeks feedback from guest to ensure the highest level of satisfaction and resolving problem situations through management aid to exceed guest expectations.
Responds to and directs emergency situations and security issues to management immediately.
Report to supervisor any health, safety, or hazard issues.
Ensures that health and safety standards are maintained with the front desk both employee and guest perspective.
Ensuring of safety and well being of our guests and co-workers by having a working knowledge of crisis and emergency procedures.
Responsible for all operations of the front desk including shift reports, cash drops, call around and other functions to better serve guest and operation of front desk.
Attends meetings and training as requested.
Responsible for proper key control.
Must wear uniform.
Must comply with hotel and brand standards.
Ensures compliance of all company policies and procedures.
Work closely with the sales team and capitalize on all revenue.
Have good understanding of PMS system.
Be willing to work any shift and fill in when other associates are not able to work.
Continue working until the next shift arrives.
Send a daily end of shift activity to Supervisor and copy to General Manager.
Must embrace the Mission, Values and Vision of Indus.
Maintain personal cleanliness.