Front Desk Agent - 2nd Shift
About The Position
As a Hotel Front Desk Agent, you will be the face of our establishment, responsible for providing exceptional customer service to all guests. Your role is crucial in ensuring smooth operations and maintaining high guest satisfaction levels. The ideal candidate is dependable, possesses strong computer and phone skills, excels in problem-solving, and is passionate about delivering outstanding service with a warm smile. Join our team at Holiday Inn Indianapolis Airport, a leading hospitality provider renowned for its exceptional service and commitment to excellence. With a track record of being named among the top places to work for three consecutive years, we pride ourselves on upholding our core values: RISE – Respect, Integrity, Service, and Excitement. We are dedicated to creating memorable experiences for our guests while fostering a positive and supportive work environment for our team members.
Requirements
- High school diploma or equivalent; hospitality or customer service certification is a plus.
- Proven experience in a customer service or hospitality role is preferred.
- Strong computer skills, including proficiency in MS Office and hotel management software.
- Excellent verbal and written communication skills.
- Exceptional interpersonal skills with a friendly and approachable demeanor.
- Ability to multitask, prioritize tasks, and solve problems efficiently.
- Willingness to work flexible hours, including nights, weekends, and holidays.
- Demonstrated reliability and punctuality.
- A genuine desire to provide outstanding service and create positive guest experiences.
Nice To Haves
- hospitality or customer service certification
Responsibilities
- Greet guests warmly and assist them with check-in and check-out procedures.
- Handle guest inquiries, requests, and complaints promptly and professionally.
- Process reservations, cancellations, and modifications accurately and efficiently.
- Maintain a clean and organized front desk area.
- Provide information about hotel facilities, services, and local attractions.
- Answer phone calls, take messages, and redirect inquiries as necessary.
- Handle cash and credit card transactions accurately, following established procedures.
- Collaborate with other hotel departments to ensure guest needs are met effectively.
- Follow company policies and procedures to ensure compliance and guest satisfaction.
- Uphold the company's core values of Respect, Integrity, Service, and Excitement in all interactions.
Benefits
- Competitive compensation package
- Opportunities for career advancement and professional development
- Comprehensive benefits package including health insurance, retirement plans, and vacation time
- Employee discounts on hotel stays and other company services
- Supportive and inclusive work environment fostering personal growth and teamwork
- Insurance
- Medical
- Dental
- Vision
- VPS
- Employee Assistance Program
- 401K w/ Match
- Life Insurance
- Referral Bonus Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
