Front Desk Clerk

L' Auberge Casino Hotel Baton Rouge•Baton Rouge, LA

2h•Onsite

About The Position

Provides superior customer service, positively affects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers. Assigns guest accommodations in accordance with current procedures. Handles assigned bank properly and performs account postings. Maintains knowledge of hotel occupancy status, special events, in-house groups and other situations affecting the reception desk's daily operation. Accepts same day and advance reservations as required. Processes guest accounts upon checkout in an efficient and accurate manner. Maintains guest relations in a positive manner. If unable to satisfy guests' complaints, refers guest to appropriate personnel. Maintain ongoing knowledge of all property services and entertainment opportunities.

Requirements

Ability to communicate effectively at all times with customers, as well as all levels of employees.
Ability to move around the service desk effectively, pull up portfolios, reach across counter for customer transactions and retrieve and replace safety deposit boxes as needed.
Ability to effectively use a computer to access, understand and input customer information.
Obtain and maintain valid alcohol serving permits
Must be age 18 or older.

Nice To Haves

This position is, at times, subject to crowds and noise the severity of which depends upon customer volume.
AS/400 hotel computer system, adding machine, Credit card machine.
Effective communication skills.

Responsibilities

Assigns guest accommodations in accordance with current procedures.
Handles assigned bank properly and performs account postings.
Maintains knowledge of hotel occupancy status, special events, in-house groups and other situations affecting the reception desk's daily operation.
Accepts same day and advance reservations as required.
Processes guest accounts upon checkout in an efficient and accurate manner.
Maintains guest relations in a positive manner. If unable to satisfy guests' complaints, refers guest to appropriate personnel.
Maintain ongoing knowledge of all property services and entertainment opportunities.