Front Desk Clerk- Parish Grove

National Church Residences•Atlanta, GA

14d•Onsite

About The Position

At National Church Residences, our mission is to provide quality housing and supportive services that enhance the lives of seniors and individuals experiencing housing instability. As a Front Desk Clerk, you'll serve as the first point of contact for residents, visitors, and staff while helping maintain a safe, welcoming, and secure community. If you're customer-focused, dependable, and enjoy working in a team-oriented environment, we'd love to meet you.

Requirements

High School Diploma or GED
At least 1 year of recent work experience
Excellent customer service and communication skills
Basic computer and math skills
Strong organizational and multitasking abilities
Reliable transportation with the ability to travel between assigned locations
Ability to maintain confidentiality and professional boundaries
Ability to work independently while also collaborating with a team

Nice To Haves

Front Desk experience
Reception experience
Concierge experience
Customer Service experience
Affordable Housing experience
Supportive Housing experience
Homeless Services experience
Human Services experience
Apartment Communities experience
Enjoys helping people
Remains calm under pressure
Demonstrates professionalism and sound judgment
Has strong conflict resolution skills
Pays close attention to detail
Can maintain clear professional boundaries
Understands the needs of diverse populations, including individuals experiencing homelessness or housing insecurity

Responsibilities

Welcome residents, guests, vendors, and visitors while providing outstanding customer service.
Monitor building access and ensure all visitors follow community policies and sign-in procedures.
Verify identification and maintain accurate visitor logs.
Accept and accurately process rental payments.
Answer incoming calls and direct them appropriately.
Sort and distribute resident mail promptly.
Maintain accurate shift logs and document incidents, concerns, and daily activities.
Perform routine inspections of common areas and report safety concerns.
Submit maintenance work orders and notify maintenance staff of emergencies.
Keep the lobby clean, organized, and professional.
Respond calmly and professionally during emergencies while following established safety procedures.
Communicate effectively with residents, management, and maintenance staff.
Attend required meetings, training sessions, and court appearances as needed.
Assist with shift coverage when necessary while maintaining reliable attendance.
Travel between multiple supportive housing communities as needed for coverage.

Benefits

Medical & Rx – 3 plan options
Healthcare Flexible Spending Account
Employer funded Health Savings Account
Fertility & Family Building Support
Weight Management
Chronic Condition Support
Parental Leave paid at 100% for four weeks
Dental & Vision coverage
Company provided Life & ADD insurance
Disability coverage
Voluntary benefits such as Life & ADD for you and your family
Accident Insurance
Hospital Indemnity
Critical Illness
Pet Coverage
Flexible Spending Accounts for Dependent Care (with company match)
Flexible Spending Accounts for Transportation & Parking
Well-being Programs
Enhanced EAP with mental health and work-life support
Tobacco cessation
Well-Being Your Way which offers up to $1000/year in rewards & reimbursements
3-4-5 Retirement Program offering immediate company funding at 3%, increasing up to 5% over time and an additional company match up to 5% when you contribute your own funds
Reimbursement for Tuition expenses
Paid Time Off (PTO)
9 paid Holidays