Front Desk Clerk- Parish Grove

National Church Residences•Atlanta, GA

12d•Onsite

About The Position

At National Church Residences, our mission is to provide quality housing and supportive services that enhance the lives of seniors and individuals experiencing housing instability. As a Front Desk Clerk, you'll serve as the first point of contact for residents, visitors, and staff while helping maintain a safe, welcoming, and secure community. If you're customer-focused, dependable, and enjoy working in a team-oriented environment, we'd love to meet you.

Requirements

High School Diploma or GED
At least 1 year of recent work experience
Excellent customer service and communication skills
Basic computer and math skills
Strong organizational and multitasking abilities
Reliable transportation with the ability to travel between assigned locations
Ability to maintain confidentiality and professional boundaries
Ability to work independently while also collaborating with a team

Nice To Haves

Front Desk Reception
Concierge
Customer Service
Affordable Housing
Supportive Housing
Homeless Services
Human Services
Apartment Communities

Responsibilities

Welcome residents, guests, vendors, and visitors while providing outstanding customer service.
Monitor building access and ensure all visitors follow community policies and sign-in procedures.
Verify identification and maintain accurate visitor logs.
Accept and accurately process rental payments.
Answer incoming calls and direct them appropriately.
Sort and distribute resident mail promptly.
Maintain accurate shift logs and document incidents, concerns, and daily activities.
Perform routine inspections of common areas and report safety concerns.
Submit maintenance work orders and notify maintenance staff of emergencies.
Keep the lobby clean, organized, and professional.
Respond calmly and professionally during emergencies while following established safety procedures.
Communicate effectively with residents, management, and maintenance staff.
Attend required meetings, training sessions, and court appearances as needed.
Assist with shift coverage when necessary while maintaining reliable attendance.
Travel between multiple supportive housing communities as needed for coverage.

Benefits

Medical & Rx – 3 plan options to fit your budget; choose from coverage offered through a Nationwide network for you and your family.
Healthcare Flexible Spending Account or Employer funded Health Savings Account.
Fertility & Family Building Support, Weight Management, and Chronic Condition Support.
Parental Leave paid at 100% for four weeks.
Dental & Vision coverage for you and your family with Nationwide providers.
Company provided Life & ADD insurance and Disability coverage.
Voluntary benefits such as Life & ADD for you and your family, Accident Insurance, Hospital Indemnity, Critical Illness, and Pet Coverage.
Flexible Spending Accounts for Dependent Care (with company match) and Transportation & Parking.
Well-being Programs including an enhanced EAP with mental health and work-life support, tobacco cessation, and Well-Being Your Way which offers up to $1000/year in rewards & reimbursements!
3-4-5 Retirement Program offering immediate company funding at 3%, increasing up to 5% over time and an additional company match up to 5% when you contribute your own funds!
Reimbursement for Tuition expenses.
Paid Time Off (PTO) and 9 paid Holidays.