Front Desk Clerk

Churchill Downs Incorporated•Oak Grove, KY

10d•Onsite

About The Position

The Front Desk Clerk accommodates hotel guests by registering and assigning rooms, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guests’ accounts, presenting statements to and collecting payments from departing guests, making and confirming reservations, answering calls and connecting callers to the appropriate extension.

Requirements

Ability to maintain high levels of confidentiality and integrity.
Maintain interpersonal working relationships among all Team Members and the public.
Excellent verbal and written communication skills.
Willingness to assume overall responsibility relative to the performance of the position
Must be detail oriented, have a professional attitude, strong organizational and time management skills, and be customer-focused
High School Diploma or equivalent required.
Knowledge of principles and processes for providing customer service.
Able to obtain and maintain a valid Kentucky gaming/racing license

Responsibilities

Greetings, registers, and assigns rooms to hotel guests.
Verifies guest identification using Veridocs and establishes how the guest will pay for the accommodation.
Issues room keys and relays property information to guests
Keeps records of room availability and guests’ accounts on computer.
Computes bills and collects payments.
Make and confirm reservations.
Uses the established system to make Marketing offer reservations.
Answers calls and routes calls to proper extension.
Answers concerning inquiries pertaining to hotel services, shopping, dining, entertainment and any other activity connected with the hotel, gaming facility or entertainment complex.
Advises housekeeping staff when rooms have been vacated and are ready for cleaning.
Contact housekeeping or maintenance staff when guests report problems.
Performs simple bookkeeping activities, such as balancing cash accounts.
Restocks, cleans and prepares the Hotel Sundry shop to always be guest ready
Other duties as assigned.