Front Desk Clerk
Vanderbilt Beach Resort•Pelican Bay, FL
•$17 - $19•Onsite
About The Position
The Part-Time Front Desk Clerk is responsible for operating the hotel's front desk, handling guests in person and by telephone, and checking guests in and out. This position requires shifts on Saturday, Sunday, and Monday evenings, with one to two additional day shifts a month. Flexibility and availability to cover fellow employees during sick leave and scheduled days off are also necessary.
Requirements
- High school diploma or GED required.
- General knowledge of computers.
- Ability to measure, add, subtract, multiply and divide.
- Ability to solve practical problems and deal with a variety of variables and situations.
- Excellent interpersonal/communication and customer service skills.
- Maintains professional appearance and demeanor at all times.
- Ability to meet US employment eligibility requirements.
- Must be able to lift 40 — 60 pounds.
Nice To Haves
- Additional education a plus.
- Knowledge of Cloud Beds Hotel Management software.
- Some customer service experience.
- RoomMaster Hotel Management Software.
Responsibilities
- Greets, registers, and assigns rooms to guests.
- Performs night audit.
- Issues room key to guest.
- Responsible for proper key control and other security measures.
- Answers telephone.
- Answers inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions.
- Keep records of room availability and guests’ accounts.
- Operates the front office computer system.
- Makes photocopies if needed.
- Computes bill, collects payment, and makes change for guests.
- Makes and confirms reservations.
- Checks out guests and inquires about their stay.
- Provides and ensures high-quality guest relations.
- Receives and resolves guest complaints in a manner consistent with company policy.
- Makes Manager on Duty aware of any guest complaints.
- Confers and cooperates with other departments as needed to ensure coordination of activities.
- Ensures Inn compliance of all company policies and procedures.
- Adheres to all safety procedures and informs management of any unsafe conditions.
- Complies with all policies as described in the Employee Handbook.
- Other duties may be assigned based on company needs.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
