Front Desk Clerk (Full Time)
About The Position
The Front Desk Clerk is responsible for performing check-in and check-out processes in a friendly, professional, and timely manner. This role involves assigning guest accommodations, maintaining room availability, and reporting any issues to supervision. The clerk will handle assigned banks and perform account postings accurately, while maintaining knowledge of hotel occupancy, special events, and other operational factors. Processing guest payments and accounts efficiently and accurately is a key duty, as is articulating the amenities menu, processing guest orders, and making reservations. Maintaining guest folios with all charges and credits in a timely manner is also required. The role involves bringing any problems to the attention of management and requires the ability to wear a face mask during the shift. Related duties are performed as assigned.
Requirements
- Ability to perform check-in and check-out processes in a friendly, professional, and timely manner
- Ability to assign guest accommodations according to procedures and SOPs
- Ability to maintain room availability and report issues
- Ability to handle assigned bank and perform accurate account postings
- Knowledge of hotel occupancy status, special events, and in-house groups
- Ability to process guest payments and accounts efficiently, timely, and accurately
- Ability to articulate amenities menu, process guest orders, and make reservations
- Ability to maintain guest folios with timely recording of charges and credits
- Ability to bring problems to the attention of management
- Ability to wear a face mask during shift
Responsibilities
- Perform a friendly, professional, and timely manner check in and checkout processes for arrivals and departures
- Assigns guest accommodations in accordance with procedures and SOPs
- Maintains room availability and reports any issues to supervision
- Handles assigned bank in accordance with established internal controls properly and performs accurately account postings to guest folios
- Maintains knowledge of hotel occupancy status, special events, in-house groups, and other situations affecting the reception desk's daily operation
- Processes guest payments and accounts upon checkout in an efficient, timely, and accurate manner
- Able to articulate amenities menu and process guests' orders and make reservations on behalf of the guest
- Maintains guest folios, ensuring all room charges and credits are recorded in a timely manner
- Processes guest payments and accounts upon checkout in an efficient, timely, and accurate manner
- Brings any problems to the attention of the manager or supervisor on duty
- Must be able to wear a face mask during shift
- Performs related duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
