AS - Front Desk Clerk

CommonBond•Fort Snelling, MN

55d•Onsite

About The Position

The Front Desk Clerk is responsible for greeting visitors, answering phones, keeping the building secure, and providing administrative support for site staff. This Position Will Be at our Upper Post location. Schedule to Include Midnight to 8am Friday, Saturday, and Sunday Nights.

Requirements

High school diploma or equivalent required.
Strong interpersonal and communication skills.
Ability to respond to emergency situations in a calm, professional manner.
Demonstrated experience working within diverse communities, which include people of various ages, gender, sexual orientations, national origins, income levels, ability levels, religious affiliations, races, and languages.
De-escalation and negotiating techniques.
Ability to sit for extended periods of time.
Ability to lift, carry, push and/or pull up to 50 lbs.
Ability to file documents.
Ability to enter data into a computer.
Ability to interact verbally with internal and external audiences.
Must be willing to work evenings and weekends as scheduled.

Nice To Haves

Prior experience in residential, hospitality, or social service settings preferred.
Familiarity with trauma-informed care and harm reduction principles is a plus.
Be Certified in CPR and First Aid or have the ability to become Certified within 90 days of starting position.

Responsibilities

Greet residents, guests, and service providers warmly and professionally.
Monitor and log visitor access in accordance with building policies.
Provide basic resource information and assistance to residents as needed.
Monitor building entrances and surveillance systems.
Conduct regular walk-throughs of the property to ensure safety.
Respond to emergencies by contacting appropriate services and following protocols.
Answer phones, take messages, and direct calls.
Maintain accurate logs and incident reports.
Write shift reports and communicate with incoming staff.
Enforce house rules, visitor policies, and quiet hours.
Report violations or concerning behavior to property management and supportive housing coordinators.
Use a trauma-informed and harm-reduction approach in interactions.
Assist in creating a respectful, inclusive, and stable community.
Collaborate with property management and service teams to support housing retention.
Communicate maintenance requests or cleaning needs related to common areas within the building to property management.
Report any hazards or facility issues promptly to property management.