Front Desk Clerk - 2nd shift
Hilton Grand Vacations•North Myrtle Beach, SC
•Onsite
About The Position
We are looking for a Front Desk Clerk Second Shift to join our team at Shore Crest Vacation Villas I & II in North Myrtle Beach! As a Front Desk Clerk, you would ensure that every interaction with a guest or owner is a positive and memorable experience while checking them in and out of the property.
Requirements
- 6 months Customer Service Experience.
- Proficient English language with the ability to communicate both verbally and in writing.
- A courteous, professional conduct and presentation need to prevail when handling upset guests and difficult situations.
- Flexibility to adapt to schedule changes and cover shifts on short notice to meet business demands.
- Ability to multi-task responsibilities and prioritize duties to meet organizational targets and demands.
Responsibilities
- Input information into the computerized reservations' system to update and maintain records.
- Access reservation system to resolve unit availability and assists guests with reservations or changes as required.
- Generate invoices and collects monies due through the rental program and through merchandise sales.
- Maintain the safety deposit boxes.
- Receive housekeeping and maintenance requests or work orders and contacts accurate departmental personnel.
- Prepare and consistently restocks the front desk with supplies including preparing arrival packets.
- Provide information on area attractions and resort amenities.
Benefits
- Day 1 medical, dental and vision benefit
- Recognition Programs and Rewards
- Discounted resort rates worldwide!
- 401(k) program with company match.
- Paid Sick Days
- Employee stock program
- Tuition reimbursement programs
- Numerous learning and advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
