Front Desk Clerk - BRAND NEW HOMEWOOD SUITES UPTOWN - FULL TIME

Concord Hospitality Enterprises • Charlotte, NC

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About The Position

The Front Desk Clerk serves as a central point of contact for hotel guests and plays a key role in their overall experience. The position is suited to someone who enjoys engaging with others and brings a proactive, responsive, caring, and responsible approach to guest service. The role involves providing courteous and professional assistance, addressing guest concerns, handling payments and communications, and coordinating with hotel departments and management. The employer describes a respectful, associate-focused culture with opportunities for development and career advancement.

Requirements

• Passion for serving others.
• Enjoyment of engaging with others.
• A proactive, responsive, and caring approach.
• A winning personality and a high sense of responsibility.

Responsibilities

• Assist guests efficiently, courteously, and professionally.
• Maintain a high level of service and hospitality.
• Address guest concerns and issues promptly and effectively, ensuring they are resolved to the guest’s satisfaction in a timely manner.
• Post guest charges, collect payments, and follow required cash-handling procedures.
• Handle guest mail and messages with respect for privacy and professionalism.
• Maintain knowledge of the hotel brand and its programs, including travel programs and special offers.
• Communicate guest comments and concerns to other departments and management.
• Respond quickly to incoming calls, lobby visitors, and team members needing front desk assistance.
• Maintain full knowledge of hotel safety and emergency procedures.

Benefits

• Competitive wages.
• Medical, dental, and vision plans for eligible full-time associates.
• Life insurance for eligible full-time associates.
• Short-term and long-term disability options for eligible full-time associates.
• 401(k) options for eligible full-time associates.
• Tuition assistance for eligible full-time associates.
• Discounted room rates at Concord-managed hotels for eligible full-time associates.
• Training and development opportunities.
• Career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed