Front Desk Clerk

Concord Hospitality Enterprises•Durham, NC

21d•Onsite

About The Position

The Front Desk Clerk delivers exceptional guest service by providing a warm, welcoming, and efficient check-in and check-out experience. They demonstrate strong communication and problem-solving skills while maintaining professionalism and accuracy in handling reservations, payments, and guest inquiries. The Front Desk Clerk ensures that every guest interaction reflects the hotel’s commitment to hospitality, brand standards, and operational excellence. Through teamwork, attention to detail, and a service-oriented attitude, they contribute to creating a positive and memorable guest experience.

Requirements

strong communication and problem-solving skills
professionalism and accuracy in handling reservations, payments, and guest inquiries
teamwork
attention to detail
service-oriented attitude

Responsibilities

Assisting guests efficiently, courteously and professionally at all times.
Maintain a high level of service and hospitality.
Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner.
Post guest charges, collect payments and follow all cash handling procedures as required by Concord.
Handle guest mail and messages with respect to privacy and professionalism.
Be knowledgeable of the hotel brand and various programs (travel programs, special offers).
Be a great communicator to various departments and management on guest comments and concerns.
Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance.
Have full knowledge of hotel safety and emergency procedures.