Front Desk Clerk I
MOUNTAIN CAPITAL PARTNERS•FLAGSTAFF, AZ
•Onsite
About The Position
The Front Desk Attendant will be responsible for checking guests in and out of the Cabins at Basecamp, making lodging reservations, and assisting with restaurant takeout orders. The Front Desk Attendant will reconfirm guest reservations prior to their arrival and check rooms to ensure cleanliness and that no maintenance is needed prior to guest arrival. The Front Desk Attendant must be friendly and outgoing, with excellent multitasking skills.
Requirements
- Must be at least 18 years of age
- Must possess a high-school diploma or the equivalent
- Previous experience in guest services or reservations or 6 months of prior Arizona Snowbowl experience
- Able to read, write and speak fluent English
- Able to communicate clearly in a positive and professional manner
- Ability to work evenings, weekends, and some holidays as well as during the week when required
- Ability to solve problems and take direction
- Ability to work in a team environment
- Possess a commitment to provide high-quality products and customer service
- Possess internal drive and motivation
- Ability to work calmly under pressure and create a fun, professional work environment
Nice To Haves
- Bi-lingual is a plus
Responsibilities
- Checking guests in and out of the Cabins at Basecamp
- Making lodging reservations
- Assisting with restaurant takeout orders
- Reconfirming guest reservations prior to their arrival
- Checking rooms to ensure cleanliness and that no maintenance is needed prior to guest arrival
- Answering incoming calls and assisting with reservations, confirmations, room need requests, and questions
- Explaining resort products, services, and other information as requested
- Selling, processing, entering, and confirming room reservations using selling techniques and strategies
- Maintaining knowledge of current resort events, activities, and hours of operation, dining options, and prices for ski passes, ski lessons, and other resort specials
- Transferring calls or taking messages for appropriate departments when necessary
- Processing credit card orders for products as requested
- Assisting guests with issues and complaints, with empathy and a focus on service excellence
- Assisting the Basecamp Restaurant with take-out orders, after hours check-in of guests, or other after hours guest requests
- Other tasks as assigned by the Lodge Manager
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
