Front Desk Clerk

University of Guelph • Ridgetown, ON

8d • Onsite

About The Position

This position is 30-35 hours/week, rotating days and evenings and weekends. The Front Desk Clerk is a highly visible, student-focused role that supports customer service, student engagement, residence processes, marketing initiatives, and campus safety at the Ridgetown Campus. This position blends administrative expertise, social media skills, student support responsibilities and front-line access control for the residence building to help create a welcoming, safe, and well-organized campus experience.

Requirements

• One-year college diploma in a relevant field preferred and one year of experience, or an equivalent combination of education and experience.
• Strong crisis management, organization, and communication skills.
• Proficiency with Microsoft Office, StarRez, Adobe, Canva, and social media platforms.
• Ability to work independently, multitask, and adapt to changing priorities.

Nice To Haves

• First Aid, CPR, and AED certification.
• Experience in residence admissions, housing, or student affairs.
• Knowledge of access control systems, emergency response, and dispatch operations.

Responsibilities

• Serve as the first point of contact for students, staff, and visitors, process key requests, guest sign in, mail, and financial transactions.
• Create and manage social media content, design promotional materials, and oversee residence publications.
• Provide accurate campus information, connect students with appropriate resources, and support engagement initiatives.
• Oversee StarRez applications, room assignments, special accommodations, and liaise with students and departments.
• Manage emergency and non-emergency calls, dispatch resources, document incidents, and control building access.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree