Front Desk Attendant (Part-Time, Winter Seasonal)

Mountain Recreation • Eagle, CO

9d • $20 - $23 • Onsite

About The Position

Mountain Recreation is seeking friendly and outgoing individuals to join their Front Desk team at the Eagle Pool and Ice Rink. This customer service role involves greeting customers, collecting daily admissions and activity registrations, and answering phones. Responsibilities include managing daily sales, activity registrations, pass sales, equipment rentals, cash balancing, and providing information to the public. The position is part-time and seasonal, running from October through March.

Requirements

• Minimum 16 years of age or older
• High school graduation or equivalency
• Considerable knowledge of cash register operation and cash handling; ability to count money and make change.
• Computer efficiency
• General knowledge of recreation, sports, physical fitness and leisure activities.
• Customer service skills
• Effective communication skills
• Ability to work under pressure in a fast-paced environment while paying attention to detail.
• Ability to work as a team player.
• May require possession of or ability to obtain a valid First Aid/CPR certification within 30 days of hire.

Nice To Haves

• Previous customer service experience preferred
• Bilingual Spanish and English preferred

Responsibilities

• Greets guests entering the facility, striving to create a positive first impression while providing exceptional customer service.
• Serves as cashier for a variety of transactions including drop-in facility fees, program registration, pass sales, and concessions.
• Notifies participants of program/class cancelations or changes.
• Provides excellent internal and external customer service, creating a positive experience through professional and courteous behavior and effective problem resolution.
• Maintains safety, cleanliness, and organization of work area and surrounding lobby area.
• Assists with other cleaning as assigned.
• Performs emergency support as directed in the emergency action plan.
• Assists with opening and closing procedures at the facility.
• Greets the public and directs them to activities; answers multi-line telephone and provides District and facility information.
• Assists patrons with lost & found items.
• Attends staff meetings and in-service sessions as necessary.
• Provides information to the public on facility operations and recreation programs.
• Monitors lobby area to ensure paying customers and cleanliness.
• Performs light maintenance duties such as picking up towels, sweeping/mopping floors, wiping down counters.
• Ensures cleanliness and orderliness of front desk area.
• Completes special projects and assists in other areas as needed.
• Performs other job-related duties as assigned.

Benefits

• 3.75% employer contribution to a 401(a)-retirement account.
• Access to mental health resources, life coaching, financial and legal consultation, and more through AllOne Health (Employee Assistance Program).
• Accrued sick leave in accordance with HFWA (Paid Time Off).
• Complimentary access to all three Mountain Recreation facilities and a free membership to the Gypsum Recreation Center (Facility Access & Memberships).
• 20% off facility programs for employees and immediate family members (Program Discounts).
• Discounted punch cards for immediate family members at the Gypsum Recreation Center (Family Discounts).
• Access to pro deals on top outdoor industry brands (Outdoor Gear Perks).
• Student scholarship programs available (Scholarship Opportunities).
• Opportunity to enroll in Vail Valley Partnership’s One Valley Healthcare Plan—an affordable healthcare program for employees and their families (Healthcare Options).

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED