Winter Seasonal Front Desk Manager

Highgate Hotels • Mt. Crested Butte, CO

1d • Onsite

About The Position

The Front Office Manager is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. This is a seasonal role - November 2026 through April 2027.

Requirements

• High School diploma or equivalent required.
• Computer experience required.
• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in other hotel related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.

Nice To Haves

• College course work in related field helpful.
• Experience in a hotel or a related field preferred.
• Customer Services experience preferred.

Responsibilities

• Oversee daily Front Desk operations and ensure consistent guest service standards.
• Resolve guest concerns and service recovery situations in a timely, professional manner.
• Ensure compliance with cash handling, credit, reservation, and Front Office procedures.
• Maintain knowledge of hotel rates, promotions, groups, VIPs, and restricted dates.
• Train, coach, and support Front Desk associates on systems, procedures, and service expectations.
• Oversee check-in/check-out processes and ensure accurate completion of shift reports and documentation.
• Coordinate with Housekeeping and other departments to support efficient hotel operations.
• Monitor Front Desk systems, promotions, loyalty programs, and departmental performance goals.
• Assist with scheduling, staffing coverage, and labor management based on business needs.
• Ensure associates follow emergency, safety, security, and communication procedures.
• Maintain Front Desk organization and professional presentation standards.
• Provide ongoing performance feedback and address associate concerns as needed.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) Retirement Plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave (provided in accordance with applicable law)
• Employee assistance program (EAP)
• Educational opportunities / Tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED