Front Desk Attendant
About The Position
As a Front Desk Attendant, you'll serve as a trusted resource for guests throughout their stay. You'll provide thoughtful service, answer questions, coordinate plans, and help ensure guests feel informed and cared for from check-in through departure. Working as part of our Outpost Operations team, you'll collaborate with transportation, housekeeping, activities, dining, and other departments to deliver a smooth, personalized guest experience. Whether assisting with reservations, responding to changing needs, solving unexpected challenges, or sharing local recommendations, you'll play an important role in making every stay memorable.
Requirements
- Previous experience in hospitality, customer service, tourism, retail, recreation, or another guest-facing role.
- Excellent communication and interpersonal skills.
- Strong organizational skills with the ability to prioritize multiple responsibilities.
- Comfortable learning and using computer software, including reservation and property management systems.
- Valid driver's license with a clean driving record.
- Ability to safely operate company vehicles in all weather and driving conditions, including snow and ice.
- Availability to work evenings, weekends, and holidays throughout the season.
Nice To Haves
- Experience working in a hotel, resort, guest ranch, or similar hospitality environment.
- Experience using a Property Management System (PMS).
- Familiarity with the Big Sky area and surrounding attractions.
- Concierge or guest services experience.
Responsibilities
- Welcome guests with warmth and professionalism while providing efficient check-in and check-out experiences.
- Assist guests with questions, recommendations, reservations, and itinerary planning throughout their stay.
- Coordinate guest transportation, activities, dining reservations, and special requests to ensure a seamless experience.
- Maintain accurate guest information using the Property Management System and other operational software.
- Escort guests to their cabins and introduce them to Ranch amenities and services.
- Communicate guest arrivals, departures, preferences, and special requests with housekeeping, transportation, dining, activities, and other departments.
- Safely transport guests throughout the Ranch using company vehicles when needed.
- Assist with luggage, guest deliveries, packages, and other arrival or departure needs.
- Support retail operations, Nordic services, gear rentals, and other Outpost responsibilities during busy periods.
- Resolve guest concerns with professionalism, empathy, and a solutions-focused approach.
- Maintain a clean, organized, and welcoming Front Desk and Outpost environment.
- Support teammates and assist other departments as needed to ensure an exceptional guest experience.
- Uphold Lone Mountain Ranch service standards, safety expectations, and company policies.
Benefits
- Opportunities to learn, grow, and develop valuable skills
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
