Seasonal Front Desk Attendant - Joe Dodge Lodge

APPALACHIAN MOUNTAIN CLUB • Gorham, NH

1d • Onsite

About The Position

This is a seasonal, hourly position from Mid May to Mid October. Working alongside our Contact Service Center Coordinators at Joe Dodge Lodge, this position provides top quality guest service and a positive first impression to all of our overnight guests. This includes checking in of guests, assisting them in adjusting their plans, solving any issues they bring forward and providing information on the local trails and area. In addition to interacting with overnight guests, this role is responsible for a variety of administrative tasks performed over several software platforms.

Requirements

• High school diploma or GED
• Customer service and/or sales experience
• Computer literacy, proficiency in MS Word and Excel, and effective typing skills
• Excellent communications skills
• Ability to multi-task
• Scheduling flexibility to work weekends and some holidays
• Commitment to being a team player within a detail-oriented, fast-paced environment
• The ability to work alone and stay on track
• You bring a commitment to creating an equitable, inclusive, and culturally relevant environment for AMC employees, guests, visitors, volunteers, and other constituents
• You’re passionate about AMC’s mission!

Nice To Haves

• Knowledge of White Mountain National Forest area is not required but encouraged

Responsibilities

• Welcome, check-in, and assist and overnight visitors and guests.
• Accurately manage, create, or modify guest reservations in our property management system for any AMC facilities as required
• Maintain professional correspondence with guests in person, on the phone and via email, and direct messaging.
• Answer all incoming calls to the desk phone in the Check-in Office, respond or transfer appropriately and professionally
• Communicate with our backcountry huts to provide up to date reservations information.
• Complete administrative tasks such as processing online reservations, performing daily procedures, and maintaining our contact database.
• Accurately and reliably oversee cash handling and credit card transactions on all shifts.
• Selling memberships to non-members guests at check in and upselling meals
• Assist guests with questions about area or their reservations
• Other duties as assigned

Benefits

• Room & Board: Dorm-style room for $75/week – meals included, too!
• Insurance: Available with positions that are 6 months or longer and when working greater than 30 hours per week
• Retirement: Voluntary 403(b) Contribution
• Paid Time Off: earn up to 10 days of paid earned time depending on length of service
• 30% discount on AMC Merchandise
• Free Annual AMC Membership
• 4 Free nights at AMC locations
• Prodeals discounts on equipment & gear and more!

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees