Front Desk Agent Falls Lodge

Horseshoe Bay Resort • Horseshoe Bay, TX

4h • Onsite

About The Position

Horseshoe Bay Resort is seeking a customer-focused Front Desk Agent to serve as the first point of contact for resort guests. This role is responsible for delivering a high standard of service while efficiently managing front desk operations in a courteous, professional, and welcoming manner. Front Desk Agents play a critical role in shaping the guest experience by ensuring smooth arrivals, departures, and prompt resolution of guest needs while adhering to established procedures and service standards.

Requirements

• High school diploma or equivalent.
• Ability to read, write, and speak English.
• Previous customer service experience.
• Strong communication, computer, and basic typing skills.
• Professional demeanor with the ability to prioritize tasks and work independently.

Nice To Haves

• Hotel or resort experience preferred.
• Ability to handle guest concerns and conflict situations professionally.
• Knowledge of the local area and resort surroundings preferred.
• Team-oriented mindset with the ability to collaborate effectively.
• Valid driver’s license with a satisfactory motor vehicle record.

Responsibilities

• Provide professional, efficient guest service at the front desk, maintaining positive relationships with all resort departments.
• Complete guest check-in and check-out procedures, including room assignments and accommodation of special requests.
• Handle all cash, credit, and billing transactions in accordance with company policies and procedures.
• Maintain knowledge of daily resort operations, events, promotions, room types, rates, packages, and amenities.
• Process reservations and same-day bookings using Agilysys property management software.
• Address guest questions, concerns, and service issues promptly and effectively, ensuring resolution and guest satisfaction.
• Prepare and issue accurate guest invoices, ensuring zero balances at checkout.
• Complete end-of-shift banking and reporting procedures following established guidelines.

Benefits

• Associate housing and shuttle service
• Weekly meal subsidies
• Retail and dining discounts at Horseshoe Bay Resort
• Golf and select amenity privileges
• Discounts at over 100 Crescent Hotels & Resorts properties nationwide
• Associate outings and events throughout the year
• Medical, Dental, and Vision insurance
• Paid vacation and holidays
• 401(k) with employer match
• Short- and long-term disability insurance
• Critical illness and accident coverage
• Associate Relief Fund

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees