Front Desk Attendant

Jake's 58•Islandia, NY

12h•Onsite

About The Position

The Front Desk Attendant is responsible for greeting guests, managing check-ins and check-outs, handling payments, and ensuring guest satisfaction. This role requires excellent customer service skills, the ability to multitask in a fast-paced environment, and effective communication. The attendant will also handle phone calls, complete shift tasks, and uphold the company's guest service program.

Requirements

High school diploma or equivalency degree preferred.
Minimum of 1-year prior experience in guest service capacity preferred.
Excellent guest service skills; attentive and detail oriented.
Ability to maintain a high energy level in a fast-paced environment and manage multiple tasks simultaneously.
Effective communication skills; ability to communicate with guests and co-workers.
Basic math skills; ability to accurately handle cash and process sales transactions.
Previous experience with Microsoft office, e-mail required; computerized point of sale system preferred.
Frequently required to stand and walk; ability to stand and remain stationary for entire length of shift.
Occasional lifting/carrying of up to 25 pounds.

Nice To Haves

Computerized point of sale system preferred.

Responsibilities

Greets guests upon their arrival.
Performs guest check-ins and check-outs, and dispenses room keys.
Receives payments from guests for room accommodations.
Processes/posts transactions associated with guest stays.
Coordinates with housekeeping/maintenance for availability and readiness of rooms.
Answers guest questions regarding facility and surrounding area.
Answers incoming phone calls; operates telephone system to receive incoming messages and records guest messages.
Completes assigned check lists and projects for scheduled shift.
Must Role Model Company guest service program.
Other duties as assigned.