Front Desk Attendant
About The Position
The Front Desk Attendant is responsible for creating a great first impression for members and guests by greeting them by name and ensuring a smooth check-in process. This role acts as a liaison between members and the Membership Department, professionally handling incoming calls, member questions, concerns, and complaints. The attendant also performs opening and closing duties, handles payments, balances the cash drawer, and attends required meetings. A key responsibility is maintaining a clean, safe, and healthy environment for everyone at the club. FFC offers a robust training program, including hospitality courses, to all employees within their first 90 days.
Requirements
- Availability for multiple shifts
- Ability to prefer full-time or part-time
Nice To Haves
- Experience in a customer-facing role
- Experience with payment processing
- Strong communication skills
- Ability to handle multiple tasks
Responsibilities
- Greet members by name and create a great first impression of the club
- Check-in members and guests to the club
- Act as liaison between current and prospective members and Membership Department
- Answer incoming calls professionally
- Field all member questions, concerns, and complaints
- Provide additional support to the Membership Experience Manager as needed
- Perform opening and closing functions regarding the front desk
- Take payment as needed and ensure the cash drawer is balanced at the start and end of the shift
- Attend all required department and club staff meetings
- Provide a clean, safe and healthy environment for members, guests, and co-workers
Benefits
- Training & development
- Vision insurance
- Wellness resources
- Dental insurance
- Employee discounts
- Medical insurance (Full-time employees)
- 401K with company match
- Company-paid Life Insurance (Full-time employees)
- Professional Development: FFC matches 50% of educational costs up to $200/year (Full-time employees)
- Fitness Education: Discounts on certifications (e.g., Pilates, Yoga, Personal Trainer)
- Continued Education: Access to FFC University courses and discounted certifications
- Club Membership: Complimentary access to all FFC locations
- Discounts: 25% off Spa, Retail, and Fitness classes
- Employee Appreciation: Programs and benefits like Pet Insurance, T-Mobile discounts, and more
- Inclusive Culture: A welcoming and diverse team environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
