Front Desk Attendant

Fitness Formula Clubs (FFC) • Chicago, IL

7d • Onsite

About The Position

The Front Desk Attendant is responsible for greeting members by name, creating a positive first impression, and managing member check-ins. This role also serves as a liaison between members and the Membership Department, handles incoming calls professionally, and addresses member inquiries, concerns, and complaints. The attendant performs opening and closing duties for the front desk, processes payments, balances the cash drawer, and ensures a clean, safe, and healthy environment. Attendance at department and staff meetings is also required.

Requirements

• Must be able to greet members by name
• Must be able to check-in members and guests
• Must be able to answer incoming calls professionally
• Must be able to field member questions, concerns, and complaints
• Must be able to perform opening and closing functions
• Must be able to take payment and balance cash drawer
• Must attend all required department and club staff meetings
• Must provide a clean, safe and healthy environment

Nice To Haves

• Hospitality training courses to be completed during the first 90 days

Responsibilities

• Greet members by name and create a great first impression of the club
• Check-in members and guests to the club
• Act as liaison between current and prospective members and Membership Department
• Answer incoming calls professionally
• Field all member questions, concerns, and complaints; Provide additional support to the Membership Experience Manager as needed
• Perform opening and closing functions regarding the front desk
• Take payment as needed and ensure the cash drawer is balanced at the start and end of the shift
• Attend all required department and club staff meetings
• Provide a clean, safe and healthy environment for members, guests, and co-workers

Benefits

• Training & development
• Vision insurance
• Wellness resources
• Dental insurance
• Employee discounts
• Dental, and Vision though Blue Cross Blue Shield of Illinois
• 401K: Company match
• Fitness Education: Discounts on certifications (e.g., Pilates, Yoga, Personal Trainer)
• Continued Education: Access to FFC University courses and discounted certifications
• Club Membership: Complimentary access to all FFC locations
• Discounts: 25% off Spa, Retail, and Fitness classes
• Employee Appreciation: Programs and benefits like Pet Insurance, T-Mobile discounts, and more
• Inclusive Culture: A welcoming and diverse team environment
• Robust training program mandatory for all employees to attend

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed