Front Desk Attendant

Fitness Formula Clubs (FFC)•Park Ridge, IL

11d•Onsite

About The Position

The Front Desk Attendant is responsible for greeting members by name, creating a great first impression, and checking members and guests into the club. This role acts as a liaison between members and the Membership Department, answers incoming calls professionally, and handles member questions, concerns, and complaints. The attendant also performs opening and closing functions, takes and balances payments, attends meetings, and ensures a clean, safe, and healthy environment.

Requirements

Required Shifts: Thursdays: 4:30am - 1pm, Saturdays: 4pm-8pm

Nice To Haves

Robust training program mandatory for all employees to attend.
Training includes multiple hospitality courses to be completed during your first 90 days.

Responsibilities

Greet members by name and create a great first impression of the club
Check-in members and guests to the club
Act as liaison between current and prospective members and Membership Department
Answer incoming calls professionally
Field all member questions, concerns, and complaints; Provide additional support to the Membership Experience Manager as needed
Perform opening and closing functions regarding the front desk
Take payment as needed and ensure the cash drawer is balanced at the start and end of the shift
Attend all required department and club staff meetings
Provide a clean, safe and healthy environment for members, guests, and co-workers