Front Desk Attendant

Triple Shift Entertainment•Sun Prairie, WI

9d•Onsite

About The Position

At Triple Shift Entertainment, we’re proud to embrace the core values of Spirit, Courage, Respect, Own It, and Excellence. As a Front Desk Attendant, you will follow these core values while chasing that “perfect game” and assure that the fun never stops while working in the front of house area. The front desk attendant will serve as our guests’ first point of contact and start their visit off on a positive note by providing guests with prompt, efficient, courteous service. You will ensure that maximum utilization of lanes and equipment is realized through efficient control of the flow of our guests.

Requirements

Previous customer service experience.
Interpersonal and communication skills.
Familiarity with cash handling and point-of-sales systems.
Flexibility to work varying shifts, including evenings, weekends, and holidays.
Excellent time management and the ability to prioritize tasks.

Responsibilities

Greeting, welcoming, and directing guests with Spirit Show Excellence by maintaining a positive attitude, remaining focused on customer needs.
Manage the scheduling of bowling lanes and equipment.
Educate guests on lane availability, pricing, and any ongoing promotions.
Assist guests in selecting appropriate equipment, such as shoes.
Process lane reservations, walk-in requests, and lane assignments.
Handle cash and electronic payments.
Answer customer inquiries via phone, email, or in-person.
Maintain a clean and organized desk area.
Manage equipment cleaning and organization (i.e., shoes).
Removes chipped and cracked bowling balls from racks as needed.
Removes bowling balls from ball return and returns to ball racks.
Notifies Mechanic or Pinsetter Technician promptly of any mechanical failures.
Promote an atmosphere of teamwork by assisting co-workers.
Communicates customer concerns and complaints to manager on duty.
Other duties as assigned.