Part Time Front Desk Attendant

Wheeling Park Commission•Wheeling, WV

4d•Onsite

About The Position

Oversees the daily operation for all areas of the Front Desk to include guest check-in, guest check-out, monitoring the front desk switchboard, and assisting with guest needs while assuring that the highest degree of quality guest care is maintained at all times.

Requirements

Excellent telephone and customer service skills.
One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.

Responsibilities

Perform all functions pertaining to the operations of the front office including guest information, switchboard, reservations, and front desk.
Strive to provide a quality experience for all resort guests through their interaction with the front office department.
Follow all policies of the WPC and address problem situations with guests through approved procedures and/or guidelines.
Develop a positive working relationship with all other departments in Wilson Lodge and divisions of the WPC.
Exert a positive influence on other resort personnel through an upbeat personality, and by always attempting to enhance the guests visit.
Attend training seminars, conferences, schools and meetings as directed to continually develop personal knowledge of hospitality operations.
Work flexible schedule including weekends, evenings and holidays.
Maintain thorough knowledge of the lodge, resort, and surrounding areas.
Assist front desk staff with the handling of guest issues, while having an understanding of when to involve a Manager for further direction.
Implement established emergency protocol when necessary.
Monitor front lobby and front entrance areas while performing supervisory responsibilities.
Serve as a witness to money drops.
Conduct all check-in and check-out procedures with all overnight guests while practicing the standards of Signature Training.
Quote rates and packages and sell “walk in” reservations.
Process lodging charges and no-show fees for all in-house guests, group master accounts, and direct bill accounts.
Produce daily summaries for Management staff and various departments.
Interact with the public with a cheerful and positive attitude, solve guest problems and complaints in a proper manner, and maintain harmonious working relationships with fellow employees.
Keep the lobby “guest ready” at all times.