Front Desk Attendant

Fitness Formula Clubs (FFC)•Chicago, IL

9d•Onsite

About The Position

The Front Desk Attendant is responsible for creating a great first impression of the club by greeting members by name, checking in members and guests, and acting as a liaison between members and the Membership Department. This role involves professionally answering incoming calls, addressing member questions and concerns, and performing opening and closing functions for the front desk. The attendant will also handle payments, balance the cash drawer, attend staff meetings, and ensure a clean, safe, and healthy environment for everyone.

Requirements

Ability to greet members by name
Ability to check-in members and guests
Ability to answer incoming calls professionally
Ability to field member questions, concerns, and complaints
Ability to perform opening and closing functions
Ability to take payment and balance cash drawer
Ability to attend department and club staff meetings
Ability to provide a clean, safe and healthy environment

Nice To Haves

Experience in a front desk role
Experience in customer service
Experience in a fitness or club environment

Responsibilities

Greet members by name and create a great first impression of the club
Check-in members and guests to the club
Act as liaison between current and prospective members and Membership Department
Answer incoming calls professionally
Field all member questions, concerns, and complaints; Provide additional support to the Membership Experience Manager as needed
Perform opening and closing functions regarding the front desk
Take payment as needed and ensure the cash drawer is balanced at the start and end of the shift
Attend all required department and club staff meetings
Provide a clean, safe and healthy environment for members, guests, and co-workers