Front Desk Attendant

BETHANY ATHLETIC CLUB LLC • Portland, OR

46d • Onsite

About The Position

Bethany Athletic Club, a premier athletic club in Portland’s west side seeks a Front Desk Attendant to join the Front Desk team! The successful candidate will provide our members with a warm welcoming and a heartfelt See you next time. They are also available to answer any questions the members may have, while providing exceptional customer service to all.

Requirements

• All team members must have the basic ability to use computer/smart phone applications for training and company system purposes.
• Employees must also be able to comprehend written documents such as work orders, safety rules, instructions, policies, and procedures.
• Also required is the ability of employees to speak and communicate effectively with clients, coworkers and management.

Responsibilities

• Provide outstanding customer service to club members at all times.
• Greets all members and guests with eye contact, a smile and strives to learn each member by name.
• Follows all check-in procedures and ensures all members, guests and vendors are signed in.
• Answers all incoming inquiries via phone, in person or email and obtains the appropriate information from the inquiry to direct/transfer calls or take messages.
• Remains familiar with all of the fitness classes, instructors, trainers, etc. and answers any questions about them with members or guests.
• Responsible for handling the membership database by registering guests with accurate registration procedures, processing payments and maintaining the client base.
• Promotes, registers and collects fees for various services or fee-based classes (i.e. guest fees, drop-in classes, etc.)
• Responsible for ensuring the club opens and closes properly, including cleaning various areas, organizing equipment and other duties outlined in the opening/closing procedures.
• Other duties as assigned.

Benefits

• 401k with matching after 6 months
• Complimentary Bethany Athletic Club membership
• EAP with counseling, financial + legal assistance
• Discount on food from Bethany Athletic Club + Laurel Parc
• Discounts through BenefitHub + Life Balance
• Employee Referral Bonuses
• Holiday pay perks
• Employee appreciation + wellness events
• Medical, Dental + Vision options for employee, partner + dependents after 60 days
• Flexible Spending Account (FSA)
• Up to 16 PTO days first year (19 days after 1 year and 20 days after 2 years)
• Paid + Float Holidays
• Complimentary Bethany Athletic Club membership for family
• 15% discount at West Parc & South Parc Apartments

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed