Front Desk Attendant

The Salvation Army Canada and Bermuda Territory•Thunder Bay, ON

2d•Onsite

About The Position

The Front Desk Attendant is responsible for greeting and directing all residents and general public either in person or on the phone while performing all assigned duties. This role involves monitoring client activities, providing support, maintaining accurate records, and ensuring the safety and orderliness of the facility. The position also requires adherence to organizational policies and procedures, including those related to emergency services, client intake, and facility operations. As part of The Salvation Army, the attendant will contribute to the mission of sharing the love of Jesus Christ, meeting human needs, and being a transforming influence in the community.

Requirements

Completed High School, plus specialized courses of up to six (6) months, i.e. addictions courses.
Minimum of three (3) months of prior related experience, including experience with front line work in a social services setting.
Strong oral and written communication skills.
Excellent computer and database skills (particularly Excel, Word, Internet); ensuring accuracy and attention to detail.
Have current First Aid/CPR Certification.
Be able to lift/move up to 40 pounds as required.
Ability to climb stairs frequently.
Must adhere to safety procedures and regulations.
Pleasant and courteous disposition with the ability to work well with other people.
Ability to work unsupervised, independently and in a team environment.
Ability to clearly and accurately communicate factual information/data when needed.
Ability to work under stressful circumstances.
Provide an original copy of a Background Check with vulnerable sector screening that is satisfactory to The Salvation Army, in its sole discretion, is required.
Clearance through the Enhanced Reliability Screening through Corrections Canada and Vulnerable Persons Check is required.
Immunization for Hepatitis B and Vaccination against Tuberculosis are required.
May require screening through The Salvation Army Abuse Registry.
Support for and an understanding of the mission and purpose of The Salvation Army in Canada.

Nice To Haves

Degree or diploma in the social services field or administration is an asset.

Responsibilities

Monitor the activities of the clients and maintain availability for personal, practical and moral support.
Record day-to-day activities in an accurate and timely manner using appropriate reporting methods; maintain logbooks and completes incident reports.
Follow medication procedures when ordering, counting bubble packs, receiving/storing prescriptions; make medication available to clients at specific times.
Ensure that proper procedures are followed in terms of Emergency Disaster Services, including notifying Emergency Disaster Services on-call.
Ensure that all required paperwork, and HIFIS data is completed for each client when they arrive and forward same appropriately.
Ensure that all new clients in the shelter are set up with an appointment to see the Program Caseworker on the next business day.
Encourage clients to complete their duties i.e. making of bed, picking up of personal belongings, showering, etc.
Maintain safety of the clients and the facility.
Complete the required security checks for both interior and exterior of the facility.
Complete required bed checks for Corrections and Services Canada (CSC).
Answer the telephone and transfer calls in a professional manner and relay all messages.
Ensure that all client registry information is current and accurate.
Screen all clients to ensure that those who are under the influence are not permitted entrance into the facility and then immediately offer other arrangements to them for shelter and safety.
Follow all associated policies related to the handling of client mail and laundry.
Ensure the lockup is maintained orderly and clean on a daily basis.
Enforce the hours of operation for the lockup.
Report to the Program Caseworker when clients have left personal items in lock up area beyond 30 days after departure.
Organize and maintain the clothing room.
Perform other position related duties as required.
Develop an understanding of the Mission of The Salvation Army in Canada and its implications as related to position responsibilities.
Maintain information in confidence as required.
Participate as an active and responsible team member in all work groups through which position responsibilities are achieved.
Make decisions based on the Policies and Procedures of the Centre and The Salvation Army as delegated.
Represent the organization in a professional and engaging manner and assist personnel whom the position supports in developing those skills as required.
Participate in regular supervision and performance reviews/evaluations as required.
Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
Participate in ongoing professional development and training.
Be knowledgeable in all areas of Fire Safety & Emergency Evacuation Plans.
Work safely and report all unsafe or unhealthy working conditions to the Health and Safety Committee.
Participate in ongoing professional development and training.