(P/T) Front Desk Attendant

USTA National Tennis Center•Queens, NY

4d•Onsite

About The Position

The USTA (United States Tennis Association) is the national governing body for the sport of tennis and the leader in promoting and developing the sport’s growth on every level in the United States, from local communities to the crown jewel of the professional game, the US Open. We are a passionate team of staff and volunteers focused on growing the sport of tennis and making it accessible to all. We are committed to removing barriers and creating opportunities for ALL to participate. The Front Desk Attendant will practice excellent customer service standards at all times while welcoming and greeting all players, students, and patrons. This role will assist all guests with court time and proper program/event placement, and be responsible for all POS transactions and receipts. The attendant will assign courts to players for open time, donated courts, private & group lessons in a computerized reservation system, as well as assisting patrons with program registrations and program offerings. This role will follow all ITC policies and procedures for court bookings, program registrations and site access to courts and grounds. The attendant will also assist the Program’s department with the development and implementation of the PACES and Tour program, including but not limited to; coordination of the site visits and school outreach. Work in conjunction with the program’s department to ensure that all classes are uploaded to the NTC website in a timely manner as defined by the Sr. Business Manager. Assist in answering general phone inquiries regarding reservations, prices & information and program offerings. Properly account for any money transactions during shift. Operate light panels for indoor / outdoor courts and monitor usage. Monitor court to ensure players are adhering to their scheduled time. Update patron profiles timely and accurately. Other duties as assigned by Front Desk Supervisor and Sr. Business Manager. US Open duties as assigned.

Requirements

Excellent customer service, phone manner, and communication skills.
Possess computer skills
Must have weekend and evening availability
Project a professional company image at all times
Ability to remain calm and focused in fast-paced, stressful situations

Nice To Haves

Bilingual a plus, but not necessary

Responsibilities

Practice excellent customer service standards at all times while welcome and greet all players, students, and patrons.
Assist all guests with court time and proper program/event placement.
Responsible for all POS transactions and receipts
Assign courts to players for open time, donated courts, private & group lessons in computerized reservation system as well as assisting patrons with program registrations and program offerings.
Follow all ITC policies and procedures for court bookings, program registrations and site access to courts and grounds.
Assist Program’s department with the development and implementation of the PACES and Tour program including but not limited to; coordination of the site visits and school outreach.
Work in conjunction with the program’s department to ensure that all classes are uploaded to the NTC website in a timely manner as defined by the Sr. Business Manager.
Assist in answering general phone inquiries regarding reservations, prices & information and program offerings.
Properly account for any money transactions during shift.
Operate light panels for indoor / outdoor courts and monitor usage.
Monitor court to ensure players are adhering to their scheduled time.
Update patron profiles timely and accurately.
Other duties as assigned by Front Desk Supervisor and Sr. Business Manager.
US Open duties as assigned.