Front Desk FT/PT Northeast

BARKEFELLER GROUP•Indianapolis, IN

7d•Onsite

About The Position

The Front Desk Attendant will be responsible for checking guests in and out, conducting facility tours, escorting canine and feline guests to their suites, answering customer inquiries over the phone, in person, and online. They will develop knowledge of, promote, and sell all Barkefellers services and products. The role requires continuously ensuring that the front desk and lobby are kept clean and presentable at all times to provide a 5-star facility.

Requirements

Basic office skills (computer, phone, grammar, spelling)
Basic math competency
Comfortable working in a fast-paced environment
Strong customer relations skills
Ability to stay current in all education and attend all mandatory meetings
Ability to adhere to the physical demands of the position by being able to run, lift, and bend
Must be 18 years of age
High school diploma or GED
Reliable transportation to and from work
Ability to move or lift 40lbs pounds or more depending upon the task

Nice To Haves

Provide 5-Star Customer Service to Our Furry Guests & Their People!

Responsibilities

Checking guests in and out
Conducting facility tours
Escorting canine and feline guests to their suites
Answering customer inquiries over the phone, in person, and online
Promoting and selling Barkefellers services and products
Maintaining cleanliness and presentability of the front desk and lobby
Handling monetary transactions
Performing light housekeeping duties such as washing windows, dusting, running a sweeper, and mopping the lobby area
Performing routine play activities and interaction with the pets in the hotel
Assisting with retail sales by developing a strong knowledge of services and products offered