Front Desk Agent-FT

Remington Hospitality • El Paso, TX

11d • Onsite

About The Position

The Front Desk Agent is responsible for greeting and communicating cordially with guests, promptly and professionally checking them in and out of the hotel. This role also involves assisting in pre-registration and blocking of reservations when necessary. The agent will accurately manage cash handling, including receiving cash, checks, and credit card information from guests for payment of hotel charges and making change correctly. A thorough understanding of hotel rates, discounts, reservations, and cancellation procedures is essential.

Requirements

• High work ethic and self-initiative
• Ability to work varying schedules to include nights, weekends, and holidays
• Enjoys working as and being part of a team that provides great experiences for our Guests!
• Complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Knowledge of hotel rates, discounts and how to handle each.
• Working knowledge of reservations and procedures.

Responsibilities

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
• Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently post all charges.
• Manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Take same day reservations, aiming for approximately 2 minutes per reservation.
• Follow cancellation procedures and relocation procedures when necessary.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed