Front Desk Attendant

Fitness Formula Clubs (FFC)•Elmhurst, IL

2d•Onsite

About The Position

The Front Desk Attendant is responsible for greeting members, checking them in, and acting as a liaison between members and the Membership Department. This role involves answering phones, addressing member concerns, performing opening and closing duties, handling payments, and maintaining a clean and safe environment. The position also requires attending meetings and participating in a mandatory hospitality training program within the first 90 days of employment.

Requirements

Required Shifts: Tuesdays and Thursdays 5am-10am
Must attend a mandatory training program during the first 90 days.

Nice To Haves

Experience in a customer service role is likely beneficial but not explicitly stated as a requirement.

Responsibilities

Greet members by name and create a great first impression of the club
Check-in members and guests to the club
Act as liaison between current and prospective members and Membership Department
Answer incoming calls professionally
Field all member questions, concerns, and complaints; Provide additional support to the Membership Experience Manager as needed
Perform opening and closing functions regarding the front desk
Take payment as needed and ensure the cash drawer is balanced at the start and end of the shift
Attend all required department and club staff meetings
Provide a clean, safe and healthy environment for members, guests, and co-workers