Front Desk Attendant

Rainmaker Team • Morehead, KY

6d • Onsite

About The Position

The Front Desk Attendant is responsible for greeting guests, managing check-ins and check-outs, answering inquiries, and ensuring smooth daily operations at the front desk. The role requires strong communication skills, professionalism, and the ability to multitask in a fast-paced environment & under pressure.

Requirements

• Strong communication skills
• Professionalism
• Ability to multitask in a fast-paced environment & under pressure

Responsibilities

• Process arrivals and departures, verify information, and issue room keys using the Hotelkey reservation system.
• Provide friendly, accurate information about services, amenities, and local attractions.
• Answer calls, respond to messages, and route inquiries appropriately.
• Create, modify, and confirm bookings using the property’s reservation system.
• Handle payments, issue receipts, and maintain accurate transaction records.
• Address guest concerns, escalate issues when needed, and ensure guest satisfaction.
• Maintain a clean, welcoming front desk and lobby area.
• Maintain logs, reports, and daily shift documentation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed