Front Desk- TownePlace Suites Gilford, NH

MAINE COURSE HOSPITALITY GROUP•Gilford, NH

8d•Onsite

About The Position

Maine Course Hospitality Group (MCHG) is seeking a Front Desk Attendant to join their team at TownePlace Suites Gilford, NH. This role is ideal for individuals with strong customer communication skills, the ability to remain calm under pressure, and a positive, empathetic attitude. MCHG prides itself on positively impacting the lives of its guests and associates by providing an exceptional home-away-from-home experience and fostering an extended family environment for its associates. They offer competitive entry-level wages and benefits for full-time associates, emphasizing respect and dignity for all employees.

Requirements

Previous front desk, hotel, or customer service experience preferred
Strong guest service and hospitality skills
Excellent verbal and written communication skills
Basic computer skills; ability to learn hotel PMS and reservation systems
Strong attention to detail, accuracy, and ability to multitask
Positive attitude, professional appearance, and reliable attendance
Ability to stand and walk for extended periods; lift 35–50 lbs as needed
Must be available to work a flexible schedule including nights, weekends, and holidays
Evening shift availability between the hours of 3:00 p.m. and 11:00 p.m.
Schedule flexibility expected

Responsibilities

Greet and welcome guests with excellent customer service
Manage front desk operations including check-in, check-out, and reservation management
Process guest payments accurately; handle cash, credit cards, and daily balancing
Answer all incoming calls professionally and follow company sales and service standards
Assist guests with room selection, room upgrades, and brand program enrollment
Handle room and rate changes while following hotel policies and guest needs
Review VIP arrivals, special requests, and ensure accurate guest notes
Coordinate with Housekeeping on room status and readiness
Provide guests with information about hotel amenities, services, and local attractions
Maintain clean, organized, and safe work areas at all times
Communicate effectively with management and all hotel departments
Represent MCHG positively and professionally while interacting with guests and the community
Follow all company policies, procedures, and safety standards