Front Desk Attendant
About The Position
About PPL Project for Pride in Living (PPL) is a nonprofit organization dedicated to empowering low-income individuals and families to become self-reliant through integrated services in housing, employment, and education. We believe in the power of community and the potential of every person. When joining PPL, you become a part of a diverse team whose goal is to assist our residents and communities with the groundwork they need not only to survive but also to thrive. Job Summary Downtown View is a 47-unit PPL supportive housing community dedicated to serving young adults ages 18–24 who have experienced homelessness and may face additional barriers to long-term stability and success. Our mission is to provide a safe, welcoming environment where residents can build the skills, confidence, and support networks needed to thrive independently. The Front Desk Attendant plays a vital role in creating a positive and secure living environment by serving as a consistent, approachable presence for residents and visitors. This position is responsible for maintaining the safety and security of the building while fostering a culture of respect, dignity, and community.
Requirements
- High School Diploma or GED required
- Strong sense of personal and professional boundaries.
- Ability to identify crisis situations and provide appropriate support, including de-escalation and engaging law enforcement when necessary
- Flexible and adaptable to changing needs, schedules, and priorities
Nice To Haves
- Pursuit of or completion of a BA/BS degree in Human Services, Social Work, Education, or a related field (additional experience may substitute for education).
- Some progressive experience in Human Services, Supportive Housing, Property Management, or related fields.
- Experience working with young adults (ages 18–24) and/or individuals experiencing homelessness, housing instability, or trauma strongly preferred
Responsibilities
- Greet residents, guests, and service partners in a professional and welcoming manner
- Respond to resident inquiries, concerns, and requests promptly and with empathy, maintaining professionalism at all times.
- Communicate issues and pertinent details to property management staff in a timely manner, including updating the logbook, completing incident reports, or notifying supervisors directly via email or phone.
- Monitor building entryways, cameras, and common areas to ensure resident and property safety
- Provide security monitoring of the building inside and outside, including rounds several times per shift
- Respond appropriately to emergency situations and provide crisis intervention, including de-escalation and contacting appropriate authorities or on-call staff when needed
- Support resident move-ins and move-outs, including key distribution, forms, and documentation.
- Collaborate with Property Management and the supportive services provider to support onsite programming and community events
- Answer and route telephone calls and miscellaneous questions from residents, staff, vendors, and the public
Benefits
- Stable schedule with meaningful, mission‑driven work
- Work that directly supports housing stability and community well‑being
- A collaborative team that values respect, inclusion, and craftsmanship
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
