Front Desk Attendant

Castle Management•Kissimmee, FL

1d•Onsite

About The Position

The Front Desk Fitness Attendant is responsible for the professional, effective, and efficient handling of all residents’ requests and needs upon residents' entry to the community or building. The Front Desk Fitness Attendant provides exemplary service that is consistent with the Castle Group's values and mission. They perform all responsibilities while demonstrating outstanding customer service skills as a representative of Castle Royal Service.

Requirements

High school diploma or equivalency required.
Effective written and verbal communication skills.
Excellent customer service skills including strong conflict resolution and de-escalation techniques.
Intermediate command of computer hardware/software, specifically Microsoft Office Suite.
Excellent organizational skills and attention to detail.
Ability to prioritize tasks.
Ability to act with integrity, professionalism, and confidentiality.
Able to work under pressure, maintain composure, and utilize good judgment during emergency/difficult and stressful situations.
Ability to lift 30 lbs. following appropriate safety procedures.
Ability to work in an upright standing position for long periods.
Ability to walk and climb stairs.
Ability to easily navigate the property/building as to meet the job functions.
Extensive use of fingers for typing and visual use of the computer monitor.
Ability to handle, grasp, and feel objects and equipment.
Ability to reach with hands and arms.
Ability to repeat various motions with wrists, hands, and fingers.
Ability to hear, understand, and respond appropriately to verbal requests made in person and over the telephone.
Ability to respond verbally in an understandable, professional manner in person and over the telephone.
Ability to stoop and bend.

Nice To Haves

1+ years of administrative or hospitality experience preferred.
Multiple language fluency is desirable but not necessary.

Responsibilities

Greets residents/guests upon entry, and respond to requests, questions, and any other needs.
Documents issues or transactions as needed.
Develop an understanding of Association policies and requirements.
Develop an understanding of the appropriate department/person to support when an escalation for resolution is needed.
Develop knowledge of surrounding areas and attractions.
Answers phones promptly, with an ability to answer questions and requests while understanding support resources when needed.
Tracks activity logs and incident reports, records, and forms for the Property Manager’s daily review.
Escalates concerns and issues to the General Manager for immediate resolution when necessary.
Monitors Emergency Response System and responds in a timely and efficient manner.
Monitors and controls Electronic Security Control Systems if applicable.
Ensures all safety precautions and procedures are followed while performing duties.
Other duties and responsibilities as assigned.