Front Desk Attendant - Starting at $14/Hour
Wittwer Hospitality LLC•Nephi, UT
•Onsite
About The Position
The Front Desk Attendant is responsible for managing guest reservations, processing transactions, coordinating with hotel departments, and maintaining the cleanliness and organization of the front desk and lobby. This role requires proactive customer service, strong communication skills, and the ability to handle guest issues effectively. The position also involves sales skills for new reservations and a comprehensive knowledge of the property's offerings.
Requirements
- Proactive customer service
- Responsible, teachable, and reliable
- Strong verbal & non-verbal communication skills, in person and over the phone
- Organized & high attention to detail
- Competent computer & software abilities
- Abide by hotel brand standards for level of service
- Identify & overcome guest issues quickly and attentively
Responsibilities
- Manage guest reservations including check-ins, check-outs, and completing reservations online & over the phone.
- Process credit card & cash transactions.
- Effectively coordinate with all other hotel departments to provide Superior Service.
- Prepare Daily Activity Reports and deposit drops.
- Maintain Front Desk and Hotel Lobby clean and organized, including weekly deep cleaning.
- Perform property & pool checks.
- Handle occasional package shipment or receiving.
- Manage incoming guest calls and reservations.
- Utilize sales skills for new reservations, including rates and availability.
- Possess comprehensive knowledge of the property, including room types, amenities, and breakfast service.
- Maintain an approachable, hospitable demeanor when interacting with guests in person and over the phone.
- Abide by company policies and ensure guest security by following procedures as set forth in the Company Handbook.
- Be able and willing to perform other tasks as requested by management, including flexible work hours.
Benefits
- Extremely competitive wages
- Opportunities to grow within the company
- Paid Time Off (PTO) - Full time only
- Complimentary Hotel Stay once a year on work anniversary.
- Employment Referral bonus (up to $400 per person you refer)
- Medical, Telehealth, Dental, Vision, Life Insurance - Full time only
- 401k Retirement with Employer match of 50% (max $1200 per year) - Full time only
- On-Demand Payment provides you access to a portion of your earned wages prior to payday
- Employee Discounts in our hotels
- Company Profit Sharing - Full time only
- Semi-annual cash incentives
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
