Seasonal Front Desk Associate - Stone Oak

Pet Paradise • San Antonio, TX

2d • Onsite

About The Position

Pet Paradise is seeking a Seasonal Front Desk Associate to welcome pets and their parents at its Stone Oak resort. The associate helps create a positive first interaction and supports the resort’s daily guest services, including check-in and check-out, suite preparation, pet handling, communication, cashiering, and maintaining the lobby and cat room. The role involves considerable physical labor, including walking and handling pets, standing for extended periods, and lifting up to 60 pounds. Schedule flexibility is required to meet resort needs, including days, nights, weekends, holidays, and peak times.

Requirements

• One to two years of experience in a customer service role, such as customer service, call center, or receptionist work.
• Able to work with attention to detail and a sense of urgency while providing exceptional customer service.
• Cheerful, friendly, and positive, with a team-oriented attitude.
• Strong written and verbal communication skills and attention to detail, especially with documentation.
• Enjoys problem-solving to provide guests and customers with a premier experience.
• Able to perform considerable physical labor, including pet handling, walking, and standing for long periods.
• Comfortable around dogs of all sizes and physically able to lift up to 60 pounds.
• Flexible to meet resort schedule needs, including days, nights, weekends, holidays, and peak times.

Responsibilities

• Welcome pet parents and pets as they enter the resort, providing a friendly and positive first interaction.
• Organize and process guest check-ins and check-outs.
• Walk pets during drop-off and pickup, coordinate suite placement, and ensure their needs are met.
• Answer incoming calls, respond to voicemails, and reply to emails in a timely, problem-solving manner.
• Complete cashier and point-of-sale operations.
• Communicate and follow through on requests from pet parents and resort leadership.
• Maintain the cleanliness of the entranceway, lobby, and restrooms.
• Maintain, clean, and support the cat room according to resort routines.
• Liaise with the veterinary service team regarding veterinary appointment status and arrivals.
• Put harnesses on and take them off pets at check-in and check-out; be familiar with different types of harnesses.
• Ensure suites are set up for each pet.

Benefits

• Opportunity to apply for the Unleashed Leadership Academy and potential Supervisor and Assistant Manager opportunities.
• Opportunity to apply for the Dog Training Academy, with a scholarship toward certification as a Canine Behavior Specialist.
• Opportunity to apply for the Grooming Academy, with a scholarship toward certification as a Professional Pet Groomer.
• Complimentary Pet Day Camp for dogs.
• 30 days of complimentary pet boarding, excluding holidays.
• On-demand pay through DailyPay.
• Discounted veterinary care and grooming services, depending on location.
• Dog and cat adoption assistance.
• Fitness reimbursement.
• Paid time off for full-time and part-time employees.
• 401(k) savings plan with company match.
• Health, dental, and vision insurance for full-time employees.
• Employee Assistance Program with an additional mental health benefit, available to all employees.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed