Front Desk Associate - FULL TIME

Elvis Presley EnterprisesMemphis, TN
Onsite

About The Position

This is a full-time position located at The Guest House at Graceland with variable/flexible working hours to include weekends, evenings, holidays, and overtime as required. Benefits may be offered after successful completion of a sixty (60) introductory period. This is a promotional opportunity and is an external/internal recruitment.

Requirements

  • Knowledge of daily hotel operations
  • Previous cash handling and customer service experience
  • Must have computer experience to input and retrieve data, as well as compile reports as requested
  • Must be able to communicate both in person and on the telephone with a wide variety of individuals
  • Organizational skills to determine workload in a timely manner
  • Ability to work quickly and accurately under constant pressure
  • Ability to maintain confidentiality
  • Skill to exercise tact and diplomacy during discussions with hotel guests who may become irate and upset
  • Ability to problem solve
  • Must demonstrate superior guest services/relations
  • Must be at least 18 years of age to work at the hotel

Nice To Haves

  • Experience in the hospitality and/or hotel industry and/or equivalent education in hotel hospitality/business administration

Responsibilities

  • Register guests following correct procedures and assign rooms keeping in mind the guests’ preference while trying to maximize the hotel’s revenues
  • Collect appropriate fees
  • Book advance reservations
  • Acts as switchboard operator, receiving and transferring calls
  • Maintain records of room assignments in order to advise housekeepers and maintenance workers
  • Answer questions about services, checkout times, the local community and attractions, as well as, other matters in a public relations capacity
  • Provide superior guest services
  • Represent the hotel in a professional manner
  • All other duties as assigned

Benefits

  • Benefits may be offered after successful completion of a sixty (60) introductory period
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