Full-Time Front Desk Associate

THE SALVATION ARMY•Norfolk, VA

5d•$13 - $14•Onsite

About The Position

Under the general direction of the Lead Front Desk Associate, the Front Desk Associate conducts membership sales, provides an exceptional customer service experience, and promotes Kroc Center memberships and programs to members and non-members in the community. This position answers the telephone courteously and directs calls appropriately; greets members, visitors, and clients; and provides general information about The Salvation Army's operations and services.

Requirements

Ability to meet attendance requirements and to read, write, and communicate the English language.
Ability to speak before large groups in person.
Associate degree from an accredited college or university in Business, Public Relations, Communications, or a related field; OR Any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.
One to three years of experience.
Valid State Driver's License

Responsibilities

Provides a pleasant Front Desk experience by conducting membership enrollments, facility tours, and membership orientations; develops positive relationships with members and visitors and represents The Salvation Army in a professional manner.
Executes membership and guest sales and accurately processes membership records, payments, address changes, program interests, and facility use through the POS system.
Provides quality customer service and responds to inquiries, requests for information, complaints, and guest concerns accurately, promptly, and professionally while maintaining confidentiality.
Maintains current information on Kroc Center programs, classes, and events and assists with membership drives, volunteer orientations, special events, annual conferences, and seasonal programs.
Maintains proficiency with membership software; follows Welcome Desk, Membership, and safety policies and procedures; and collects, reviews, and reports monthly statistical data accurately and completely.