Med Spa Front Desk Associate
About The Position
Our client is a premier medical aesthetics and wellness practice dedicated to delivering exceptional patient experiences, advanced treatments, and outstanding results. The practice combines luxury, professionalism, and personalized care to create an environment where both patients and team members thrive. The front desk is the heartbeat of the practice. This position is ideal for someone who understands the unique flow of a med spa, enjoys building relationships with clients, and takes pride in creating a seamless and elevated experience from the first phone call to the final checkout.
Requirements
- Minimum 2 years of front desk experience in a medical spa, plastic surgery, dermatology, aesthetic, or wellness practice
- Strong understanding of aesthetic treatments and med spa operations
- Experience with patient scheduling and EMR systems
- Excellent phone etiquette and communication skills
- Proven ability to multitask in a fast-paced environment
- Comfortable discussing pricing, memberships, packages, and retail products
- Strong sales and customer service mindset
- Professional appearance and positive attitude
- Reliable, punctual, and team-oriented
- Availability to work some evenings and at least one Saturday per month is required
Nice To Haves
- Medical spa or aesthetic practice experience
- Knowledge of injectables, laser treatments, skincare, and wellness services
- Experience with EMR such as Mangoming, Boulevard, Aesthetic Record, Zenoti, PatientNow, Nextech, or similar software
- Retail sales experience with medical-grade skincare products
- Experience with patient retention and rebooking strategies
Responsibilities
- Serve as the first and last point of contact for every patient
- Answer incoming calls professionally and convert inquiries into consultations and appointments
- Manage provider schedules and optimize appointment flow
- Confirm appointments, follow up with unconfirmed patients, and contact late arrivals
- Check patients in and out while maintaining a luxury-level experience
- Educate clients on services, memberships, packages, promotions, and retail products
- Assist with retail sales and product recommendations
- Support providers with scheduling, treatment follow-up, and patient communication
- Maintain accurate patient records and documentation within the EMR system
- Monitor patient retention and assist with rebooking efforts
- Process payments and reconcile daily transactions
- Maintain front office cleanliness, organization, and presentation
- Assist with events, open houses, and promotional initiatives
- Communicate effectively with providers and management regarding operational needs
Benefits
- Ongoing training and professional development
- Opportunity for growth within a thriving aesthetic practice
- Supportive and team-focused work environment
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
