Front Desk Associate (Med Spa & Wellness)

PLACEM!NT by TZ Consulting • Allen, TX

2d • $18 - $22 • Onsite

About The Position

This is a brand-new 4Ever Young center opening in Allen, TX, operating as part of 4Ever Young's national network and held to the full brand standard. We are building a team for the long term and are looking for a Front Desk Associate who wants to grow with the center from day one. The Front Desk Associate / Patient Care Coordinator (PCC) is the operational and experiential anchor of the front of house. You will manage patient flow, own the phone and scheduling queue, support providers with check-ins and check-outs, and educate patients on services, membership programs, and promotions in a way that feels natural and consultative - never pushy. You will work closely with the clinical team to drive rebooking and retention goals.

Requirements

• Customer-facing experience in medical/dental front office, med spa/aesthetics, hospitality concierge, or membership sales and administration.
• Natural consultative instincts: you can guide patients to the right next step without it feeling like a sales conversation.
• Strong multitasking and attention to detail - you stay organized and accurate when phones, arrivals, and team needs are all happening at once.
• Clear, professional communication in person, on the phone, and in writing.
• Familiarity with scheduling software (Zenoti) or EMR systems preferred; willingness to learn required.
• Part-time availability, about 20 hours per week, including every Saturday. Saturdays are a firm requirement; additional shifts are scheduled across the week.
• Flexible and team-first: excited to help open a brand-new center and open to flexing your additional weekday shifts as the schedule settles.

Responsibilities

• Own the patient experience: warm check-in and check-out, accurate records, clean and welcoming front-of-house environment.
• Manage scheduling and communications: answer phones, book and confirm appointments, manage waitlists, and respond to patient messages.
• Sales - Educate and convert: introduce patients to services, promotions, and VIP/membership programs in a consultative, education-first way.
• Drive rebooking and retention: ensure every patient leaves with a clear next step; follow up on lapsed patients as needed.
• Handle payments and admin: process transactions, maintain patient records in the EMR system, and ensure HIPAA compliance.
• Support the team: assist with center events, supply tracking, and any operational tasks that keep the center running at standard.

Benefits

• $18-$22/hr base commensurate with experience, plus performance incentives.
• As this is a new center opening, benefits are still being developed and will be discussed as part of the offer process.
• Consistent part-time schedule, about 20 hours per week including Saturdays. No on-call.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed